FAQ

Partially. Bookings, profile and points are cached locally — visible without Internet. Actions (payment, opening a locker, chat) need a connection. The app syncs automatically when network is back.

• Customers — "Support" button inside the app • Operators — "Support" tab in the admin panel (chat with system admin) • Admins — github issues / direct contact with the developer.

Several new capabilities: • an operator-defined size catalog — sizes are assignable to both items and lockers; • automatic size-based locker matching; • "preorder-only" items — not physically present, placed on demand; • scheduled purchase with post-purchase in-locker storage rules.

If an item has a size, a scheduled booking only picks a locker of the same size (exact code match). If no size is set, any free locker fits. Sizes come from the operator's catalog. The size and type of the locker that held the item are remembered on the order.

Some items or points are restricted by operators: whitelist (visible only to a specific list of customers) or blacklist (hidden from specific customers). If you need access, contact support — the operator can add you to the list.

For every successful rental or purchase you receive points on the loyalty balance at the operator where the order happened. The total combines several parts: • **Percentage of the check** — base rate configured by the operator (e.g. 5% of 200 ₴ = 10 points). • **Fixed operator bonuses** — extra points on every rental / purchase. • **First rental / first purchase bonus at this operator** — awarded once per operator. • **LOKOvend global bonuses** — the platform adds its own points on top (see the dedicated article). Everything is credited automatically once the order is successfully finished. You get a push notification "Bonuses added" straight away.

If the operator has configured a "first rental" or "first purchase" bonus, you receive it automatically on your very first completed order of that type at that operator. This is tracked **per operator**: a first rental at operator A does not consume your "first" at operator B. Each operator grants its own welcome bonus. The exact amount is shown in the app on the loyalty screen or can be checked with the operator's support.

In addition to operator bonuses, LOKOvend may award its own points for every rental / purchase and for your very first rental / first purchase on the platform. These stack **on top** of operator bonuses and land on the same loyalty balance at the operator where the order happened. Note: the global "first" bonus fires **once in a customer's lifetime** — the platform counts it across all of LOKOvend, not per operator. That means it pays to use your first rental sooner rather than later.

Create a booking as usual. While it's still in "Pending" state, the app shows a "Redeem points" option. Choose the amount — it's subtracted from the total, and the payment form charges the reduced price. Limits: • You can only spend points that belong to the same operator where you're booking. • The maximum share of the check you can pay with points is set by the operator (e.g. "up to 50% of the check"). • A minimum-per-redemption amount may be configured. • After payment the redemption cannot be reversed on your own — only via operator support.

The operator can configure a "lifetime" for points (e.g. 90 days from the moment they're credited). Unspent points then expire automatically. The expiry date is shown in the app next to each entry. Other limits: • Points do not transfer between operators — every operator keeps a separate balance. • Points cannot be converted back to money, only spent on future orders. • If you cancel a booking before payment, the redemption is reversed; after successful redemption + payment — contact support.

1. Open the app and find a point on the map. 2. Pick an item or an empty locker and tap "Rent". 3. Pay — you then have a reservation window (default 30 min, but the operator may set a different value) to come to the point. 4. Open the locker through the app or enter the code.

The reservation window is set by the operator. The default is 30 minutes from payment, but a particular point or item may use 15 min, an hour or longer. The exact value is shown on your booking confirmation.

Open the booking under "My orders" → "Extend". Add hours or days — the difference is charged additionally. You can extend while the rental is still active.

You closed the locker and tapped "Return". The operator now needs to check the item (in person or via photos) before the booking is finalized. Usually a few minutes during business hours.

• Rental — you take the item for a period, return it, pay for the time. • Purchase — the item becomes yours, no return needed. A single item can be available in both modes — the operator decides.

Discounts are granted by the operator and applied automatically at checkout. They can be permanent (tied to your phone number), time-bound (holiday promos), or tag-based (e.g. "trusted" customers). You don't need to enter a code — if you qualify, it's already applied.

Profile → Notifications → Link Telegram. You'll get a code — paste it into our bot, and important messages (payments, reminders, returns) will arrive in your messenger.

Once the locker is opened the rental is considered started. Funds for time used are not refunded. Late-fee charges, however, can be disputed in support.

If a charge fails (e.g. a late-fee couldn't be debited from your card), the amount becomes debt. While debt is open, new bookings are blocked. You can settle it in one tap from the profile screen.

These are "preorder-only" items — not yet in a locker; the operator places them on demand. You can't rent or buy them "now": you pick a date and time, and the system selects a size-matched locker for you.

If the operator enabled it, the item card shows a calendar button next to "Buy". Pick the date and time you'll arrive and place a purchase preorder. The dialog shows the breakdown right away: what is charged now, what on pickup, the total and the refund terms.

It depends on the operator's settings. After purchase there's a free in-locker storage period. Then: nothing (it waits); a storage fee accrues until you collect it; the operator takes the item and resolves it individually; or the purchase is cancelled — money is refunded minus a deduction and the item returns to rental. The rule and timeframe are shown at checkout.

Profile → Settings → Language. Ukrainian, English and Russian are supported. Changes apply instantly — no restart needed.

Profile → Settings → Delete account. Deletion is permanent: all data is wiped, active bookings must be closed first. Outstanding debt must be paid before deletion.

Come back to the same point, open the locker through the app and choose "Return item". Take a photo of the condition — it protects you in case of disputes.

1. Make sure the booking is active. 2. Restart Bluetooth/Internet and retry. 3. Tap "Support" — the operator can open the locker remotely. 4. As a last resort, there's a physical "call operator" button on the point.